Payment issues
If there is a payment issue on your account proxy requests to zones will fail with an HTTP 402 - Payment Required error code. Navigating to the billing page of the dashboard will show the nature of the payment issue.
Payment issue shown on the billing page
Resolving payment issues
- Your payment method failed when Bytio attempted to collect your minimum monthly spend amount (if you’re on a pay-monthly plan).
- Your account balance is too low to cover the standing (time-based) charges for your provisioned zones.
To resolve the payment issue follow the instructions on the billing page too add funds to your account. Once sufficient funds are available your zones will be automatically re-provisioned and start accepting requests.
Grace period
Your zones will continue to be provisioned and resources allocated to them (such as IP pools in the case of reserved datacenter zones) for a 3-day grace period after the payment issue occurs, however requests to those zones will fail with an HTTP 402 - Payment Required error code.
If you do not correct the payment issue within the 3-day grace period your zones will be deprovisioned and resources allocated to them will be released.
If you correct the payment issue after the 3-day grace period your zones will be re-provisioned, however there is no guarantee that the same IP resources will be allocated to them.