Deprovisioned zones

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Grace period

If your account has a payment issue your zones will continue to be provisioned and resources allocated to them (such as IP pools in the case of reserved datacenter zones) for a 3-day grace period, however requests to those zones will fail with an HTTP 402 - Payment Required response code.

After the 3-day grace period has elapsed your zones will be deprovisioned and resources allocated to them will be released. De-provisioned zones are flagged on the zones page of the dashboard.

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Reprovisioning

If you correct the payment issue within the 3-day grace period your zones will be automatically re-provisioned with the same resources as before (i.e. the same IPs in the case of reserved datacenter zones).

If you correct the payment issue after the 3-day grace period has elapsed then your zones will still be automatically re-provisioned, however there is no guarantee that the same IP resources will be allocated to them.

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Causes

Payment issues resulting in deprovisioned zones can be caused by either:

• Your payment method failing when Bytio attempted to collect your minimum monthly spend amount (if you’re on a pay-monthly plan).
• Your account balance running too low to cover the standing (time-based) charges for your provisioned zones or when Bytio attempted to collect your minimum monthly spend amount (if you’re on a pay-monthly plan).